Refund & Cancellation Policy

This policy explains how to cancel a Jalalle subscription and when a refund is available. It applies alongside our Terms of Service.

1. Memberships bought before launch

Jalalle is not open yet. If you reserve a membership before launch, nothing is charged today: your first payment is taken on launch day, when your membership period begins, and we will email you the date before it happens. The app is not available until then.

You can cancel at any time before launch, for any reason, and you will never be charged. Email support@jalalle.com from the address on your account and we will cancel it, no questions asked.

If Jalalle does not launch, no pre-launch reservation is ever charged. You do not need to ask.

2. Where you subscribed matters

How you cancel and who issues any refund depends on where you bought your subscription.

• Bought inside the iPhone app — Apple is the seller. Manage or cancel in your Apple ID subscription settings, and request refunds directly from Apple at reportaproblem.apple.com. We are not able to issue refunds for App Store purchases; only Apple can.
• Bought on jalalle.com — we are the seller. Email support@jalalle.com to cancel or request a refund and we will handle it directly.

3. Cancelling

You can cancel at any time. Cancellation stops the subscription renewing; it does not end your current paid period. You keep access to your paid features until the end of the period you have already paid for, after which the account returns to the free tier.

4. Refunds

For subscriptions purchased on jalalle.com:

• Within 14 days of your first purchase — we will refund in full on request, provided the account has not been suspended for breaching our Acceptable Use Policy.
• Charged in error, or charged twice — refunded in full, whenever you tell us.
• A renewal you did not intend — contact us within 7 days of the charge and we will normally refund it.
• Part-used periods — we do not generally refund the remainder of a period once it has begun, other than in the cases above.

Refunds are returned to the original payment method. Card refunds usually appear within 5–10 business days depending on your bank.

5. Accounts we suspend

If we terminate an account for breaching the Acceptable Use Policy — for example harassment, fraud, or the prohibited conduct listed there — subscription fees are not refunded.

6. How to ask

Email support@jalalle.com from the address on your account, telling us what you would like refunded and why. We aim to respond within two business days.

Your statutory rights are not affected by this policy.